Refund Policy

At Hipokratiz, we are dedicated to delivering exceptional value to our customers through the Irine SaaS platform. We understand that satisfaction and results are crucial to your experience, and we have designed our refund policy to ensure your peace of mind. Below is our detailed and transparent refund policy:

1. Our ROI Guarantee

We are confident in the results Irine can deliver for your practice. That’s why we offer an ROI guarantee:

If you do not generate new patients through your website or if the revenue recaptured from additional patients does not at least cover the cost of your Irine account, you can notify us. In such cases, we will credit the cost of your next month’s subscription to ensure you are not paying for a service that does not deliver measurable value.

We believe in sharing your journey to success, and this guarantee is a reflection of our commitment.

2. 30-Day Money-Back Guarantee

If you are not completely satisfied with Irine for any reason, you can request a refund within

30 days of your initial purchase.

Here’s how it works:

Eligibility: Refunds apply to both monthly and annual subscriptions for first-time purchases only. Renewals and previously refunded accounts are not eligible.

No Questions Asked: While we value feedback to improve our services, your refund request will not be subjected to unnecessary scrutiny or delays.

Timeframe: Refunds are typically processed within 7-10 business days from the date of approval.

To initiate a refund, please email us at support@hipokratiz.com with the subject line “Refund Request” and include the following details:

Your full name.
Account details (email address associated with your account).

Proof of purchase or order number.

Optional: A brief explanation of why you’re requesting the refund (this helps us improve).

3. Conditions for Refunds

To ensure fairness and consistency, the following conditions apply:

Refund requests must be submitted within 30 calendar days of purchase.Refunds are only applicable to payments made directly on Hipokratiz.com.

Payments made through third-party resellers or distributors must adhere to their refund policies.Refunds will be issued to the original payment method used for purchase.

4. Non-Refundable Scenarios

While we strive to provide flexibility, refunds may not be issued in the following situations:

Refund requests made after the 30-day refund period.Accounts that have violated our terms of service or have been suspended due to non-compliance.Fees incurred for optional add-ons, customization, or third-party integrations.

5. Cancellation Policy

You can cancel your subscription at any time via your Hipokratiz account settings. Upon cancellation:

For monthly plans: Your account will remain active until the end of the current billing cycle. No partial refunds will be issued for unused time within the billing period.

For annual plans: You are eligible for a refund only if cancellation occurs within the 30-day money-back guarantee period. Beyond that, annual plans are non-refundable, but service will continue until the end of the subscription term.

6. How to Contact Us

We aim to make the refund process as seamless as possible. For any inquiries, refund requests, or concerns, please reach out to us at: Email: support@hipokratiz.com

Mailing Address :Hipokratiz, 9040 South Rita Road, Suite 1270, Tucson, AZ 85747

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (MST). We are committed to responding to all inquiries within 48 hours.

7. Our Commitment

At Hipokratiz, we understand that your trust is invaluable. We are committed to offering a risk-free experience that prioritizes your needs.

If for any reason our service does not meet your expectations, rest assured that our refund process is designed to uphold transparency, fairness, and customer satisfaction.

Thank you for choosing Hipokratiz.

We look forward to helping you grow your practice with confidence.